1Introduction

Welcome to Lana Mihova Realty. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit inquiries through our contact forms.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2Data We Collect

We may collect the following types of personal information:

Name – to identify you and personalize communication
Email Address – to respond to your inquiries
Phone Number – to contact you regarding your request
Property Inquiry Details – information you provide about your real estate needs
IP Address & Cookies – for website analytics and functionality

3How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide real estate services
To share your inquiry with a licensed real estate agent who can assist you
To send automated SMS notifications to the real estate agent about new inquiries (note: SMS is sent to the agent, not to you)
To improve our website and services

4SMS Consent & Disclosures (A2P 10DLC Compliant)

When you submit an inquiry through our website, an automated SMS notification may be sent to our real estate agent to ensure a prompt response to your request.

Important: You will NOT receive SMS messages from us. SMS notifications are sent only to our licensed real estate agent to alert them of your inquiry.

By submitting this form, you agree that your inquiry information will be sent to a licensed real estate agent, who may receive an automated SMS notification about your request. You will not receive SMS messages.

5Lead Form Consent

By submitting a contact form on our website, you agree to the processing of your personal data according to this Privacy Policy and consent to your information being shared with a licensed real estate agent.

6Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with:

Licensed real estate agents who can assist with your inquiry
Service providers who assist in operating our website (under strict confidentiality)
Legal authorities when required by law

7Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure HTTPS connections, encrypted data storage, and restricted access to personal information.

8Your Rights

You have the following rights regarding your personal data:

Right to Access – request a copy of your personal data
Right to Deletion – request that we delete your personal data
Right to Correction – request correction of inaccurate data
Right to Object – object to the processing of your data

To exercise any of these rights, please contact us using the information below.

9Contact Information

For any privacy-related questions or requests, please contact us at:

lanamiamihomes@gmail.com

10Email Marketing & Downloadable Resources

When you download resources such as our Relocation Guide or other materials, we collect your email address with your explicit consent for the following purposes:

To deliver the requested resource to you
To send relevant real estate updates and opportunities (only with your consent)
To provide relocation guidance and market insights

CAN-SPAM Compliance: Every marketing email includes an unsubscribe link. You can opt-out at any time, and we will honor your request within 10 business days.

11AI Assistant Data Usage

Our website features an AI-powered assistant to help answer your questions about real estate. Here's how we handle your AI chat data:

Private & Secure: Your data is NOT used for AI training.

Conversation Data – Your chat messages are processed to provide relevant responses and may be stored to improve our service quality
No AI Training – Your conversations are NOT used to train AI models
Lead Information – If you provide contact details during the chat, they will be used only to assist with your real estate inquiry
Data Retention – Chat logs are retained for a limited period to ensure service quality and then automatically deleted

AI responses are generated automatically and may contain errors. Please verify important information independently.

12Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. When you first visit our website, you will see a cookie consent banner allowing you to:

Accept All Cookies – enables analytics and personalization features
Essential Only – only cookies necessary for website functionality

Types of cookies we use:

Essential cookies – required for basic site functionality (login sessions, preferences)
Analytics cookies – help us understand how visitors use our site (only with consent)
Chat widget cookies – enable our AI assistant functionality

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

13California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know – request disclosure of personal information collected about you
Right to Delete – request deletion of your personal information
Right to Opt-Out – opt out of the sale of personal information (we do not sell your data)
Right to Non-Discrimination – we will not discriminate against you for exercising your rights

We Do Not Sell Your Personal Information

To exercise your CCPA rights, contact us at lanamiamihomes@gmail.com. We will respond within 45 days.

14Data Retention

We retain your personal information only as long as necessary:

Contact form submissions – retained for 3 years or until you request deletion
Email subscriptions – retained until you unsubscribe
AI chat logs – automatically deleted after 90 days
Analytics data – aggregated and anonymized after 26 months

Opt-In Disclosure (for Lead Form)

By submitting this form, you agree that your inquiry information will be shared with a real estate agent. You also acknowledge that the agent may receive an automated SMS notification about your inquiry.